Service Policy of China Pneumatic Valve Factory

Effective Date: September 05, 2026
Originally effective from 2023. This revised version supersedes all prior service‑related statements.

OEM and Customization Services

Our factory provides OEM services. Products can be customized according to your specific technical requirements.

Quality Promise

Our factory has provided OEM manufacturing services for multiple foreign valve brands for over ten years with strict internal quality standards. Products are designed and manufactured in strict compliance with national standards, ISO 9001 quality standards, and technical specifications mutually agreed by both parties. Strict inspection procedures are implemented throughout material selection and production. All items are 100 % tested before shipment to meet qualified standards.

Warranty Policy

Our products come with a 24‑month warranty period, counting from the date of delivery. Within 24 months, should defects arise in design, material or manufacturing, we offer free repair or replacement of defective components. Shipping costs for returning goods to our factory shall be borne by the buyer; outbound shipping for replacement parts will be covered by us.

This warranty applies only under proper installation, operation and regular maintenance. Damage caused by misuse, improper operation or unauthorized modification is excluded from warranty coverage. Repairs for non‑warranty damage are available at reasonable cost, with all related shipping fees to be covered by the buyer.

After the 24‑month warranty expires, we continue to supply spare‑parts and maintenance services at reasonable charges at the buyer’s expense.

Delivery Time

Normal lead‑time is 1‑3 weeks, subject to product model, size and order quantity. We will evaluate your specifications and order volume and provide an estimated delivery schedule. Shipments will follow the delivery date confirmed within the signed contract.

Price Terms

We support common international trade terms including EXW, FOB, CIF. Final trade terms shall be mutually agreed by both parties.

Payment Method

We accept Telegraphic Transfer (T/T), Western Union. PayPal and credit card payments are available for small‑value orders only.

Packaging Policy

Goods are packed with export‑grade safe packaging to avoid damage or loss during transit. Packaging complies with applicable environmental requirements of China and your destination country.

Transportation Policy

Located in Guangzhou, we have access to multiple international logistics providers. We will arrange cost‑effective and fast shipping options and quote estimated freight upon order confirmation. Goods can be shipped by sea or air to your destination country. Please note: we are not responsible for destination‑country customs clearance, import duties or local taxes.

You may appoint your own freight forwarder; our team will fully cooperate with your forwarder for shipment‑related procedures.

Returns and Exchanges

‑ If return is required due to buyer‑side reasons, the buyer shall bear all associated costs including transport and customs charges. ‑ If returns are required due to our manufacturing error, we will arrange free‑of‑charge return‑goods handling or product exchange.

Returned goods must satisfy all conditions below: ‑ Return request submitted within 10 calendar days after goods receipt ‑ Products remain unused, in original packaging, undamaged and suitable for resale ‑ Valid purchase proof is provided ‑ Goods must be adequately protected for return shipment; poorly‑packaged returns will be rejected.

If metering‑related seals are broken, warranty becomes void and returns will not be accepted. Custom‑made or special‑order products are generally non‑returnable. For defective used products, please refer to our warranty policy.

Technical Support

We provide product brochures and operation manuals. For technical inquiries, please contact us by email. We aim to reply within 2 working days. Where necessary, our engineers can provide video guidance for on‑site operation and troubleshooting.

Service Hours

Our standard business hours (Beijing Time): Monday‑Friday: 08:30 ‑ 18:00 Saturday: 08:30 ‑ 12:00

You may reach us outside working hours for urgent matters; we will respond as promptly as possible.

Privacy

Please refer to our dedicated Privacy Policy page.